Support Information

Support | Television Support | Internet Support | Telephone Support

If you are having trouble with your television service please call your local repair department for assistance.

• 507.474.7000 in Winona
• 507.932.8888 in St. Charles
• 651.560.4444 in Wabasha

Downloadable Telephone Documents

• Download our Telephone Guidebook
• Download our Voicemail Instructions

Additional Support Information

National Do Not Call Registry
Caller ID Spoofing

Support | Television Support | Internet Support | Telephone Support

Having problems getting setting up your digital box or programming your remote control?

Fear not - we're here to help. Check out our F.A.Q.s and support documents to find the answers you need. If you need some more one-on-one assistance, call one of our local support specialists for help at:

• 507.474.7000 in Winona
• 507.932.8888 in St. Charles
• 651.560.4444 in Wabasha

User Guides

• Digital Receiver (Winona, Wabasha & St. Charles)
  • Digital Receiver User Guide - iGuide
  • DVR User Guide
  • Motorola DCT2500 Guide
  • Motorola DCT6208 High Definition Guide
• Digital Receiver (Wabasha - Lower 24, Rollingstone, Stockton & Lewiston)
  • Digital Video User Guide
  • Amino Standard Definition (AmiNET110)
  • Amino High Definition (AmiNET130)
  • Amino High Definition with PVR (AmiNET530)
  • Amino DVR Guide
  • Entone Amulet High Definition
  • Entone Hydra HD High Definition
• Remote Control (Winona, Wabasha & St. Charles)
  • DRC-800 User Manual
  • DRC-450 User Manual
  • Clicker 5 User Manual
  • UR5U-8820 Guide
    

Support | Television Support | Internet Support | Telephone Support

Having problems getting online or checking your e-mail?

Fear not - we're here to help. Check out our F.A.Q.s and support documents to find the answers you need. If you need some more one-on-one assistance, call one of our local technical support specialists for help at:

• 507.474.HELP (4357) in Winona
• 507.932.TECH (8324) in St. Charles
• 651.560.HELP (4357) in Wabasha
• 877.457.9669 Toll Free

or if this is not an immediate issue e-mail us at internet@hbci.com

User Guides and Manuals

• TP Link Wireless Router TL-WR340G
• TP Link Wireless Router TL-WR541G
• TP Link Wireless N Router TL-WR740N

Security Alerts

• Phishing Email

  There has been a serious influx of phishing attempts to HBCI customers in recent days. These attempts come in a multitude of forms, and all look very official. They even contain false 'contact' information for phone numbers and websites. If called the numbers are answered and the person on the other side immediately tries to get your real life contact information.

  We are posting this information so our customers can avoid being infected or having their identities stolen or financial information taken.

  The known email 'sources' (all false) are as follows:

  • Amazon.com
  • Ebay.com
  • Newegg.com
  • the IRS
  • Overstock.com
  • Priceline.com