HBC Customer Support

While HBC strives to provide state-of-the-art telecommunications service, problems sometimes occur. Rest easy knowing that help is available, locally, from your hometown provider.

Customer Handbook Downloads:

* The Wabasha community is serviced by both RF and FTTH technology. If you are unsure of your homes service type please call your local office and a customer service representative will help you to determine your service type.

Customer Service

For billing questions, or to add or change an HBC service:

  • Call our customer service representatives at:
    • 507.474.4000 in Winona
    • 507.932.8000 in St. Charles
    • 651.560.4000 in Wabasha
    • 888.474.9995 Toll Free
  • E-mail out billing support staff at billing@hbci.com
  • Stop in one of our offices
    • 58 Johnson Street in Downtown Winona
    • 1242 Whitewater Avenue in St. Charles
    • 329 Hiawatha Drive East, Suite 1 in Wabasha

Office hours are 8:00 AM - 7:00 PM, Monday - Friday, 9:00 AM to 1:00 PM Saturday


Internet Support

For problems connecting to the Internet:

  • Call our technical support specialists at:
    • 507.474.HELP (4357) in Winona
    • 507.932.TECH (8324) in St. Charles
    • 651.560.HELP (4357) in Wabasha
    • 877.457.9669 Toll Free
  • E-mail our support specialists at internet@hbci.com
  • Check out our Internet Support page

Tech Support is available from 8:00 AM to 8:00 PM, Monday-Friday, 8:00 AM to 5:00 PM Saturday


Television Support

For problems with your TV service:

Technicians are available from 7:30 AM - 5:30 PM Monday - Friday and on-call 24/7. If you don't reach a technician, leave a message and we'll return your call as soon as possible.


Telephone Support

For problems with your telephone service:

Technicians are available from 7:30 AM - 5:30 PM Monday - Friday and on-call 24/7. If you don't reach a technician, leave a message and we'll return your call as soon as possible.


Computer Care (SM)

HBC also offers fee-based computer maintenance to our customers: $90/hr for an on-site visit, or $60/hr if you bring your computer to 58 Johnson St.

Our technicians offer support in these areas:

  • Microsoft Windows updates
  • Virus/spyware scans
  • Anti-virus software installation and updates
  • Limited repair for damaged hard drives
  • Optimize computer for efficient web surfing

Call Customer Service at 507-474-4000 for more information.

Customer Service

  • 507.474.4000 Winona
  • 507.932.8000 St. Charles
  • 651.560.4000 Wabasha
  • 888.474.9995 Toll Free

Internet Support

  • 507.474.4357 Winona
  • 507.932.8324 St. Charles
  • 651.560.4357 Wabasha
  • 877.457.9669 Toll Free

Telephone/Cable Repair

  • 507.474.7000 Winona
  • 507.932.8888 St. Charles
  • 651.560.4444 Wabasha