HBC Customer Support
While HBC strives to provide state-of-the-art telecommunications service, problems sometimes occur. Rest easy knowing that help is available, locally, from your hometown provider.
Customer Handbook Downloads:
- RF Customers (Winona, St. Charles and *Wabasha)
- FTTH Customers (Lewiston, Rollingstone, Stockton and *Wabasha)
* The Wabasha community is serviced by both RF and FTTH technology. If you are unsure of your homes service type please call your local office and a customer service representative will help you to determine your service type.
Customer Service
For billing questions, or to add or change an HBC service:
- Call our customer service representatives at:
- 507.474.4000 in Winona
- 507.932.8000 in St. Charles
- 651.560.4000 in Wabasha
- 888.474.9995 Toll Free
- E-mail out billing support staff at billing@hbci.com
- Stop in one of our offices
- 58 Johnson Street in Downtown Winona
- 1242 Whitewater Avenue in St. Charles
- 329 Hiawatha Drive East, Suite 1 in Wabasha
Office hours are 8:00 AM - 7:00 PM, Monday - Friday, 9:00 AM to 1:00 PM Saturday
Internet Support
For problems connecting to the Internet:
- Call our technical support specialists at:
- 507.474.HELP (4357) in Winona
- 507.932.TECH (8324) in St. Charles
- 651.560.HELP (4357) in Wabasha
- 877.457.9669 Toll Free
- E-mail our support specialists at internet@hbci.com
- Check out our Internet Support page
Tech Support is available from 8:00 AM to 8:00 PM, Monday-Friday, 8:00 AM to 5:00 PM Saturday
Television Support
For problems with your TV service:
- Call our service support staff at:
- 507.474.7000 in Winona
- 507.932.8888 in St. Charles
- 651.560.4444 in Wabasha
- Check out our Television Support page
- Download our Cable Guidebook
Technicians are available from 7:30 AM - 5:30 PM Monday - Friday and on-call 24/7. If you don't reach a technician, leave a message and we'll return your call as soon as possible.
Telephone Support
For problems with your telephone service:
- Call our service support staff at:
- 507.474.7000 in Winona
- 507.932.8888 in St. Charles
- 651.560.4444 in Wabasha
- Check out our Telephone Support page
- Download our Telephone Guidebook
- Download our Voicemail Instructions
Technicians are available from 7:30 AM - 5:30 PM Monday - Friday and on-call 24/7. If you don't reach a technician, leave a message and we'll return your call as soon as possible.
Computer Care (SM)
HBC also offers fee-based computer maintenance to our customers: $90/hr for an on-site visit, or $60/hr if you bring your computer to 58 Johnson St.
Our technicians offer support in these areas:
- Microsoft Windows updates
- Virus/spyware scans
- Anti-virus software installation and updates
- Limited repair for damaged hard drives
- Optimize computer for efficient web surfing
Call Customer Service at 507-474-4000 for more information.
