Support Information

Telephone Support

admin — Wed, 15 Apr 2009 13:14:49 -0500

Support | Television Support | Internet Support | Telephone Support

Outage Alerts

There are no outages to report at this time. If you are having trouble with your television service please call your local repair department for assistance.

507.474.7000 in Winona
507.932.8888 in St. Charles
651.560.4444 in Wabasha

Telephone Alerts

New Calling Plan Information

EFFECTIVE JUNE 1, 2009
CLEAR SAVINGS 500 CALLING PLAN BUNDLE
This plan includes 500 minutes of 1+ Direct Dialed Service per month and a choice of three calling features. $14.95 per month.
Any minutes over 500 will be billed at 3.5 cents per minute.
UNLIMITED LOCAL AND LONG DISTANCE CALLING PLAN PLUS A CHOICE OF THREE CALLING FEATURES $45.95 PER MONTH
RESTRICTIONS: The Unlimited Calling Plan is for typical residential voice usage only. Usage maybe monitored in order to
assure compliance with the calling plan. If usage exceeds 3000
minutes per month a customer may be asked to show compliance.
Hiawatha Broadband Communications, Inc., reserves
the right to move a customer to an alternate plan should noncompliance be determined. Calls that do not fall within the Unlimited Local and Long Distance plan include but are not limited to data and fax calls, multi-party conference calls, call to 900 numbers, directory assistance, calling card, operator services, international calling, toll free calling services, calls used for general business purposes, auto dialing, chat rooms, transcription services, call centers and direct telemarketing centers. Depending on the service area, EAS may or may not be included in the stated rates. HBCI reserves the right to cancel, modify or discontinue the Unlimited Calling Plan at any time without notice.

Downloadable Telephone Documents

Download our Telephone Guidebook
Download our Voicemail Instructions

Additional Support Information

National Do Not Call Registry

Television Support

admin — Tue, 13 Nov 2007 18:03:34 -0600

Support | Television Support | Internet Support | Telephone Support

Having problems getting setting up your digital box or programming your remote control?

Fear not - we're here to help. Check out our F.A.Q.s and support documents to find the answers you need. If you need some more one-on-one assistance, call one of our local support specialists for help at:

507.474.7000 in Winona
507.932.8888 in St. Charles
651.560.4444 in Wabasha

Downloadable Channel Guides:

User Guides

Digital Receiver (Winona, Wabasha & St. Charles)
Digital Receiver (Wabasha - Lower 24, Rollingstone, Stockton & Lewiston)
Remote Control (Winona, Wabasha & St. Charles)
Remote Control (Wabasha - Lower 24, Rollingstone, Stockton & Lewiston)

Closed Captioning Support

For Immediate Assistance with Closed Captioning please contact us by:

Phone: 507-474-4000
Fax: 507-454-5878
Email: closedcaption@hbci.com

Closed Captioning Complaints can be submitted by:

Mail:
HBCI
Rochelle Pervisky
Vice President Regulatory
HBCI
58 Johnson Street, Winona, MN 55987

Phone: 507-474-5870

Fax: 507-454-5878

Email: rockyp@hbci.com

Additional Support Information

DTV Conversion

Internet Support

Sun, 11 Nov 2007 15:13:40 -0600

Support | Television Support | Internet Support | Telephone Support

Having problems getting online or checking your e-mail?

Fear not - we're here to help. Check out our F.A.Q.s and support documents to find the answers you need. If you need some more one-on-one assistance, call one of our local technical support specialists for help at:

507.474.HELP (4357) in Winona
507.932.TECH (8324) in St. Charles
651.560.HELP (4357) in Wabasha
877.457.9669 Toll Free

or if this is not an immediate issue e-mail us at internet@hbci.com

User Guides and Manuals

Security Alerts

Email

We have received a copy of an email asking for usernames and passwords that is being sent to our customers. It tries to look official and even has a disclaimer at the bottom. We do not send any email like this, our policy is to have customers call and get authenticated rather than use email which is insecure both to protect your identities and our servers from abuse.

If you receive an email like this it is not from us and is likely from a computer that is infected with a virus or a spammer attempting to hack your account. You should immediately delete the message and do nothing it asks for. If you have already sent your email username and password please call our technical support team at 474-HELP to change your password asap. Thank you.

Interested in learning more about how to protect your personal information? Here are some sites that have valuable information on identity theft prevention:
Here are some good sites for more information:
Software

In a recent release of Adobe Acrobat Reader there was a security hole that allowed for a few PDF based viruses to be released on the internet. Even third party readers like FoxIT are susceptible to the viruses. Click here to read an article with some links to help you with this threat.

Antivirus 360 and its clones, Antivirus 2008, Antivirus 2009, XP Antivirus 2008 are malware packaged to look like anti-virus software. It is hard for most infected users to remove, but is fixable and using the proper removal tool should leave the system unharmed. We have been using a program called Malware Bytes (http://malwarebytes.org) to remove this problem. It is a free program and also removes other spyware and malware from computers.

New Update - We are seeing a decline in the number of AntiVirus360 infestations but it is still out there and you should continue to be careful not to be enticed to click on a popup to install this software or one of its clones.

If you have this program on your computer call 474-HELP to discuss repair options.

Support Information

Telephone Support

Outage Alerts

Telephone Alerts

New Calling Plan Information

Downloadable Telephone Documents

Additional Support Information

Television Support

Downloadable Channel Guides:

User Guides

Closed Captioning Support

Additional Support Information

Internet Support

User Guides and Manuals

Security Alerts

Email

Software

F.A.Q.s

Tutorials

Video Tutorials